Boots

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4.2

( 8 reviews )

Drugstores, Department Stores, Personal Shopping

Closed 10:30 AM - 04:30 PM See Hours

The Grand Arcade, Wigan WN1 1BH, United Kingdom +44 1942-242-788

Boots is a well-known brand that offers a wide range of products and services. With a history dating back over 170 years, Boots has established itself as a trusted name in the retail industry. Known for its pharmaceutical expertise, the brand is synonymous with high-quality healthcare products, including prescription medications, over-the-counter drugs, and healthcare advice. In addition to its pharmaceutical offerings, Boots also provides a range of beauty and cosmetic products, making it a one-stop destination for all things health and beauty. With numerous locations across the country, customers can easily access Boots' products and services. Whether it's seeking trusted medical advice or indulging in self-care with the latest beauty trends, Boots has become a go-to brand for many consumers. With a commitment to providing exceptional customer service and innovative products, Boots continues to evolve and meet the changing needs of its customers in the modern marketplace.

Amenities and More

Payments
- Credit cards
- NFC mobile payments
Service options
- In-store shopping
- In-store pick-up

Reviews

4.2/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Mike davis

March 22, 2024

Went in today to have a look around. Decided to buy hand gel. Upon approaching the till the staff began talking on the headsets including the staff member on the till. Their conversation kept on during the transaction. My change was placed on the side rather than to my hand. However, there the hand gel was a very good price at 10p a bottle. There was other hand gel there for 6p a bottle.

Felix cheng

March 22, 2024

Feels like a very small store. Not easy to find things, despite signage. Several empty shelves. All feels down-market and dull.

Danni behrman

March 22, 2024

Yesterday afternoon I returned an electrical item for a refund to the Boots store in the Grand Arcade in Wigan town centre. I spoke with a lovely lady called Janet working on the till. I explained the reason for my return, and she was brilliant. She processed my refund efficiently, and with the minimum of fuss. Janet also corrected the missing points to my advantage card. She was kind, friendly, polite, and patient. She answered all my questions competently and professionally. It was a pleasure to speak with her. I wish all store staff demonstrated the same level of customer service expertise as Janet. Well done to this lady!!

Maryam b

March 22, 2024

Great deals and good customer service thanks

Chicheri

March 22, 2024

Attempted to collect medication on prescription after popping in yesterday to be advised it wasn’t in stock and collect “after lunchtime.” The staff member might have also indicated early closing on a Saturday… …SMS received this morning at 11:26 to advise item ready. Went in specially to collect at 14:50 only to find out from a member of retail staff that pharmacy closes at 14:00 on a Saturday, Get your act together Boots pharmacy. An indication of pharmacy hours prominently displayed in-store & online might help, but why bother? We’re only customers aren’t we?

Anathea taylor

March 22, 2024

I love Boots, I don't use it that often as generally other places cheaper. It is worth shopping around, boots has good deals on too at times. The shopping experience is always great. Staff are lovely and to be honest I wouldn't mind paying more for the product to receive the service and shopping experience. Boots is handy for the medicine area and pharmacy, plus the sell some lovely products you can't get in other town centre stores. Used to love the soap and glory brand!

Jon mizrahi

March 22, 2024

Called for my repeat prescription, usually very good. Only 2 of the 5 items were available. Was told by the 12 Yr old assistant "the doctors hadn't sent it". I asked what can we do she said "call them" and walked away. I called them to be told boots hadn't in fact ordered the whole prescription, just the two items that were dispensed. You lied boots, you lied. Lost yourself a customer in the process too

Wellness ashland

March 22, 2024

Some of the staff could do with developing people skills, the store sells a good range of products let down by some of the staff who are rude and obviously don’t want to be working.